Frequently Asked Questions (FAQs)
Please contact us on 0116 3400 255 if your question is not listed.
Are you registered with insurance companies?
Yes. We are registered with all major leading insurance companies such as Bupa, Axa and Aviva.
Do I need a doctor’s referral to see you through insurance?
Some insurance companies require a referral prior to treatment. This gives you an authorisation number to bring to the clinic so we can invoice the insurance company directly. If you are referred following a car accident, your insurance company will arrange this directly with us and we will get in touch with you to book an appointment.
Do you only see private patients?
No. We also see self-paying clients who want help with a variety of complaints and issues.
How long will I wait for an appointment?
Function Jigsaw’s treatment specialists are a busy team but on occasions, there may be availability on the same day you contact us. If there is no available time on the same day of your call, Function Jigsaw will endeavour to book you in at the earliest day/time that is convenient for you.
What is the difference between a physio, a chiropractor and a sports therapist?
Physios are used in the acute injury stage and patients can see them with private medical insurance. Sports Therapists only work with self-paying patients and can be involved from the acute stage right through the rehab process. A chiropractor manipulates joints, mainly the spine. Function Jigsaw staff may refer clients to a clinical chiropractic partner if necessary.
Can Function Jigsaw refer me to a different type of treatment if they think it is necessary?
Yes. We have a range of partner practitioners who offer a different service to us and that includes the likes of chiropractors, osteopaths. We are also partnered with counsellor Nicky Carling who offers a host of therapies, such as hypnotherapy, Bach Flower remedies and counselling, through her business Mayflower Therapies .
What’s the location of the clinic and where shall I park?
The clinic’s address is 24 Long Street, Wigston, Leicestershire. The postcode for your SatNav is LE18 2AH. For a map of our clinic, click here
There is free on-site parking at the rear of the building. To help you find us, the clinic is next to a pedestrian crossing.
How will a sports massage help me?
It will improve blood flow and circulation and loosen tight muscles and tendon structures to improve joint mobility. It also helps re-align scar tissue and help reduce muscular spasms.
Before an event, it can warm and stimulate muscles. After an event, it helps remove waste products by flushing toxins out of your muscles and helps increase oxygen and nutrients to specific areas. It can also reduce the chance of DOMS (Delayed Onset Muscle Soreness).
Do you have a shower and changing facilities?
Yes. Function Jigsaw is fully-equipped with a shower, changing area and toilet facilities for use during your visit.
Do you offer any other products or services?
Yes. Function Junction has a range of purposefully-designed training and rehab aids called Active Kit. Our foam rollers and Active Bands are great for warm-ups and warm-downs and can be used during any rehab programme suggested by our therapists. We sell pain-relieving gel called Flexiseq and other items like a Compex can also be hired.
Will you travel to an event to provide your injury management and massage services?
Yes. There is much more to Function Jigsaw than in-clinic treatment. Our Events Team travel the length and breadth of the country to provide sports massage and injury management to a range of large cycling, running and charity events such as the Leicester Marathon and Robbie’s Rugby Festival. We have also provided support for the cast of shows at theatres, such as the production of Grease at The Curve in Leicester. We are also official sports injury management providers to the British Ski and Snowboard Association’s Park & Pipe team as well as a number of other semi-pro sports clubs. For more information, see our Events Page.
Will your therapists provide any exercises for me to aid my recovery after I have been to see you?
Yes. It is a strong part of our ethos to help you, help yourself after we have got to the root of any problem. If any exercises can help you get better before we see you again, we will explain what to do and show you how to use them in our purpose-built, on-site gym. And no skivers! We will know if you have not done them!
If I have to cancel an appointment on the day, will I be charged?
Because we are a busy clinic, if you are unable to attend your appointment, we require 24 hours’ notice in order to reallocate your appointment to another client. Failure to give the required notice may result in a cancellation fee which could be for the full amount.
Are you registered sports injury rehabilitation therapists?
We are registered with the British Associations of Sports Rehabilitators and Trainers (BSARaT), who are registered with the Accredited Voluntary Register (AVR).The AVR scheme was set up by the Government to improve standards and safety for the benefit of the public. We are also registered with the Chartered Society of Physiotherapy and Society of Sports Therapy
What clothes should I wear for my appointment?
Regular sportswear would be ideal such as shorts or tracksuit bottoms/jogging pants.